Confirm the username or email, password, account status and whether the user still has permission to access the platform. If other users can sign in normally, include the affected username when contacting support.
JNR ZONE SUPPORT
Help when your
Help when your
operation needs it.
Find guidance for accounts, sales, warehouse, delivery, finance and platform issues — or contact JNR ZONE directly when you need hands-on support.
01
Support Overview
JNR ZONE support is designed around real operational issues. That may include account access, orders, warehouse workflows, barcode scanning, delivery, payments, statements, reporting or platform behaviour.
The fastest way to resolve an issue is to provide clear context: what you were trying to do, what happened, which user or module was affected, and any error message or screenshot available.
Operational context matters.
A support request with an invoice number, customer, order, user, date and screenshot can usually be investigated much faster than a request that only says “it is not working”.
02
Support Topics
Account & Access
Login, permissions, users and account access.
Orders & Sales
Orders, invoices, customers and sales workflows.
Warehouse & Inventory
Stock, PDA, barcode scanning and inventory movement.
Delivery & Driver App
Delivery status, routes, proof of delivery and driver workflows.
Finance & Payments
Payments, credits, statements, returns and balances.
Technical Issues
Errors, performance, browser and connectivity issues.
03
Account and Access Help
JNR ZONE uses role and permission controls. Different users may intentionally have different access. An administrator should review the affected user’s role and permissions before assuming the feature is missing.
Remove or disable the user’s access promptly and review any shared credentials or operational permissions associated with that person.
04
Operational Support
Sales & Orders
Include the order or invoice number, customer, status and the action you were attempting.
Warehouse & Inventory
Include the product, barcode, quantity, stock location and whether the issue occurred during receiving, picking, adjustment or dispatch.
Delivery
Include the driver, delivery date, order number and whether the issue relates to assignment, route, signature, photo or delivery status.
Finance
Include the invoice number, payment date, payment type, amount and any return, credit or allocation involved.
Reports
Include the report name, filters, expected value and the value currently displayed.
05
Before Contacting Support
Refresh the page and repeat the action once to confirm whether the problem is reproducible.
Check whether the issue affects one user, one device or everyone.
Record the exact time the issue occurred.
Take a screenshot of the page and any visible error message.
Include the relevant invoice, order, customer, product or user identifier.
06
Issue Priority
Support priority is assessed based on operational impact, number of affected users and availability of a workaround.
Operations stopped
Core platform access or a critical business workflow is unavailable for multiple users with no reasonable workaround.
Major workflow affected
An important function is not working correctly, but operations can continue using a temporary workaround.
General issue or request
Questions, minor defects, configuration assistance or improvement requests that do not stop daily operations.
Response times depend on the customer agreement.
Specific SLA or guaranteed response times apply only where they are included in the customer’s subscription, support plan or written agreement.
07
Submitting a Support Request
For faster investigation, include the following information whenever possible.
- Your company name and contact person.
- Affected user or role.
- Relevant module or page.
- Order, invoice, customer, product or delivery number where relevant.
- Exact error message.
- Date and approximate time the problem occurred.
- Screenshot or short screen recording if available.
- What you expected to happen and what actually happened.
08
Contact Support
Need direct help? Contact JNR ZONE and include as much operational context as possible.
Email Support
Best for screenshots, error messages and detailed operational issues.
jnrzoneau@gmail.comGeneral Enquiry
For product, implementation or non-urgent business enquiries, use the contact page.
Open Contact Page
Do not send passwords, full payment card numbers or other highly sensitive credentials by email. If support requires sensitive information, agree on an appropriate secure method first.